Refund policy
Last updated: 08/15/2025
Retail Items (Products)
All sales are final. We do not offer refunds once a purchase has been completed.
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Exchanges (Optional): We may allow exchanges for items of equal value if:
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The item is unworn, unused, and in original condition, and
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The request is made within 7 days of purchase.
Exchanges are subject to item availability since some of our products are limited or rare.
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No Refunds: Due to the exclusive nature of our pieces and limited inventory, we cannot issue refunds once an order has been placed.
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Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.
Services (Consultations)
All concierge and consultation services are non-refundable. Once a booking has been confirmed and payment has been received, no refunds will be issued.
If you are unable to attend your scheduled consultation, please contact us at least 24 hours in advance to reschedule (subject to availability).
Contact Us
For questions about your order or support with your purchase, please reach us at:
📧 concierge@savoirluxesociety.com